Our Commitment

We know you depend on us to create hybrid sandals, shoes, and boots that keep you and your family comfortable and safe outside.

We stand behind all KEEN shoes and boots and guarantee them to be free from manufacturing defects for one year from the confirmed date of purchase.

What is covered

All KEEN footwear purchased in the United Kingdom: Defects in original, unaltered, and unmodified materials and workmanship for one year from the date of purchase.

Targhee IV: Separation of the sole through our lifetime delamination-free guarantee.

What is not covered

Damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time, including improper fit or comfort issues beyond our 30-day return policy.

Products acquired from unauthorized dealers and aftermarket sources — such as online auction sites, liquidators, consignment shops, private sellers, sales samples, promotional products and warehouse sales.

Laces, lace hardware, and insoles are not covered by our warranty.

How it submit a warranty claim

Submit a warranty claim with proof of purchase (receipt, order confirmation, or credit card statement with personal info blacked out) that shows the date of purchase. If your claim is approved, you’ll receive a warranty credit in the amount of the original purchase price to use on ww.keenfootwear.co.uk or a replacement product (same or comparable) at the discretion of KEEN. This credit expires 6 months from the issue date.

Note: If you purchased directly through a retailer, you must reach out to them as your agreement is with them.

Please follow these simple steps:

1) Gather all necessary information

•  Product tag number or style name
•  Colour(s)
•  Men’s, women’s or kids’?
•  Description/photos of the defect, a full image of the product, and an image of the tag.
•  Date and place of purchase (attach image of receipt)

2) Sign in or create a keenfootwear.co.uk account to access our online claim form

3) Completely fill out our online claim form and submit

4) Respond back to your confirmation email with photos of:

•  Full image of the product
•  Photo of the defect
•  Photo of the product tag
•  Photo of receipt

5) A warranty expert will review your claim and reply in 7-10 business days

Additional Details

  • All KEEN warranty decisions are final.
  • Approved warranty product is replaced at the discretion of KEEN.
  • KEEN is not responsible for any cost, or damages, incurred due to loss of use of the product.