Our Returns Policy

If for any reason you want to return something to us, you can do so within 30 days of ordering. Our footwear can be tried on for size indoors, but not used for activity. Please ensure items are returned in their original packaging, and with all the labels and tags.

Returns FAQ's

How do I return my order?

Please complete the returns section shown on your original delivery note and include it with your return parcel. If you need a new returns form, please click HERE to download a new one.

Please ensure your parcel is packaged securely, so nor the footwear box, or item itself gets damaged on it's way back to us.

Please start your return HERE. This will take you to the Royal Mail returns portal. Follow the on screen instructions to get your returns label. Please ensure to add your order number (Begins with #KEE) to ensure we can quickly process your return.

How long do I have to return my order?

Items can be returned within 30 days of receipt of your order.

You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 30-day policy.

After the 30 day returns period, we do not accept returns for unwanted items. If you attempt to make a return after this period, we may have to send it back to your default delivery address and ask you to cover the costs of delivery.

Do you offer Exchanges?

Due to the fast-moving nature of our stock, we are unable to offer exchanges. If you would like to swap your item(s) for a different size or colour, simply return your item for a refund and place a new order.

Do you offer Free Returns?

Yes, we offer free UK Mainland returns via Royal Mail. Please click HERE to start your return.

Will my Postage Cost get Refunded?

If you originally paid for postage and you return ALL items on your order, then we will refund your original postage. If you keep items from your order, then you will only be refunded the value of the returned items.

How long do refunds take?

We always try to deal with returns as soon as they arrive. However, during very busy periods, please allow up to 7-10 days for your return to be processed.

You will receive an email confirmation from us when we have processed your return to let you know the refund has been processed. We will only refund to the original payment method used when you initially placed the order.

My item is faulty, what do I do?

Here at Keen we take pride in the quality of our footwear, but sometimes things go wrong.

If you have received a faulty item, or your item has become faulty or defective since wearing, before returning, please visit our Warranty page to begin a warranty claim. Of course, you can always get in get in touch with one of our team at Fan Services who will happily help in resolving issues of this nature.

I bought my item from a Retailer, can I return it to you?

Unfortunately, we cannot accept returns for items bought from one of our stockists.

You will need to return the item to the store you originally purchased it from.